- How can I track my order?
- Once your order is shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
- Do you offer international shipping?
- Yes, we offer international shipping to select countries. Please refer to our shipping information page for more details.
- What payment methods do you accept?
- We accept a variety of payment methods, including credit/debit cards, mobile money(Mpesa), and bank transfers. For more information, please Contact us
- How do I initiate a return?
- To initiate a return, simply contact our customer service team within 30 days of receiving your order. Please provide your order number and reason for return, and we’ll guide you through the process.
- What should I do if I receive a faulty or damaged item?
- If you receive a faulty or damaged item, please contact our customer service team immediately. We’ll arrange for a replacement or refund, depending on your preference.
- Can I cancel my order?
- You can cancel your order within 24 hours of placing it. After that time, your order will be processed, and cancellation may not be possible. Please contact our customer service team for assistance with order cancellations.
- Do you offer warranty on your products?
- Yes, we offer warranty on most of our products. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact our customer service team for warranty information.
If you have any other questions or concerns not addressed here, feel free to reach out to our customer service team. We’re here to help!